Lobsterman

Shipping charges will be calculated for all orders before the completion of your order for your approval. This will occur prior to requesting your credit card information and is based on Fed EX overnight shipping rates. This rate is determined by the quantity, weight and destination of your shipment.

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Shipping to addresses in the Lower Mainland is available Monday to Friday and on weekends to select areas using local courier service. Please contact The Lobster Man directly at 604-687-4531 for more information.

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The Lobster Man cannot be held responsible for product shipped on the scheduled day, but delayed by weather, unforeseen circumstances or courier error.

There are no returns. Please contact our customer service department at 604-687-4531 if you have any concerns regarding your delivery.

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Delivery is only available Tuesday through Friday.

Order must be received by 11 AM PST, to receive next day delivery. Any order received later than 11 AM on Thursday will not be deliverable until the following Tuesday.

Deliveries are unavailable on all municipal, provincial or federal holidays.

We cannot deliver to P.O boxes.

Please ensure someone is available to receive the order at the shipping address the day it is to be received. Deliveries are guaranteed before 5PM local time. If no one is available, the courier is instructed to leave the delivery at the door. Due to the nature of live products, it cannot be redelivered the following day. If the product is a gift and you are unsure of the recipient’s plans, it is better to send a gift card and allow them to plan their special dinner.

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Currently we only ship to addresses within Canada to ensure freshness and timely delivery. Unfortunately we cannot guarantee overnight delivery outside of Canada due to potential customs delays.

We ship using Fed EX Overnight delivery to ensure that all shellfish is received the following day live and fresh. Live shellfish is not available to any area that cannot be delivered to overnight. Alternative shipping may be available to certain areas. Please contact our customer service at 604-687-4531 for any questions regarding additional shipping methods.

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